Privacy Policy

Last updated: March 18, 2026.

Kyngs Casino (“we,” “us,” “our”) operates an online gaming and betting platform accessible to users in Canada and other jurisdictions where such services are permitted by law. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you access our website, mobile applications, or related services (collectively, the “Platform”). It also explains your data‑related rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy frameworks, and how you can exercise those rights.

By using the Kyngs Casino Platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with how we handle your personal information, you should not use our services or provide any personal data to us. In jurisdictions where different laws apply (such as the European Economic Area), this policy is drafted to align with key GDPR principles, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.

1. Information we collect about you

We collect various categories of personal information depending on how you interact with the Platform. This includes both information you voluntarily provide and information we collect automatically through technology such as cookies and similar tracking tools.

1.1. Personal details and contact information

When you register an account with Kyngs Casino, verify your identity, or contact customer support, we may collect:

Full name or preferred.
Date of birth, age, and country of.
Email address and phone.
Postal or shipping address (if applicable).
Gender and other demographic information (where provided voluntarily).

1.2. Account and financial information

To manage your account, process deposits and withdrawals, and prevent fraud, we may process:

User ID, login credentials, and security questions or PINs.
Deposit and withdrawal history, transaction amounts, and currency type.
Payment method details (card number, bank account information, e‑wallet identifiers).
Screenshots or scans of payment‑method documents, where required for fraud prevention or KYC.

1.3. Identity and verification (KYC) documents

To comply with anti‑money‑laundering, know‑your‑customer (KYC), and age‑verification obligations, we may collect copies or images of:

Government‑issued ID documents (e.g, passport, driver’s licence, national ID).
Utility bills or bank statements used for address.
Selfies or other proof‑of‑identity documents, where.

1.4. Gaming and transactional data

When you play games or place bets on our Platform, we may record:

Game‑type preferences, betting history, and game‑round.
Session duration, login/logout times, and device information for that.
Promotion usage, bonus claims, and related eligibility.
Any communications or notes related to your account activity or.

1.5. Technical and device information

When you access the Platform, we automatically collect technical data to maintain security, optimise performance, and prevent abuse. This may include:

IP address, browser type, operating system, and device.
Time zone, language preference, and screen.
Cookies, local‑storage identifiers, and similar tracking.
Log data (e.g, server response codes, error messages, and access patterns).

1.6. Communications and marketing preferences

If you subscribe to newsletters, respond to surveys, or contact support, we may process:

Messages, chat transcripts, and call‑related.
Marketing preferences (opt‑in/opt‑out choices for promotions, offers, and SMS/WhatsApp channels).
Feedback, survey responses, and customer‑satisfaction data.

2. How we use your personal information

We process your personal information only for specified, legitimate purposes and in accordance with applicable privacy laws. Our main purposes include:

2.1. Providing and managing your account

To create, verify, and maintain your user account with Kyngs Casino.
To enable you to log in, access your profile, and manage your.
To provide customer support, handle disputes, and respond to.

2.2. Enabling gaming and betting services

To allow you to place bets, play games, and track your gaming.
To process deposits, withdrawals, and related financial.
To calculate and dispense winnings, bonuses, and.

2.3. Compliance and security

To comply with legal, regulatory, and licensing obligations (e.g, anti‑money‑laundering, KYC, and age‑verification rules).
To verify your identity, detect and prevent fraud, money‑laundering, and underage.
To investigate and document suspicious or unauthorized activity, including account abuse and.

2.4. Marketing and promotional activities

To send you personalised offers, promotions, and marketing messages by email, SMS, or in‑app notifications, where you have.
To analyse your preferences and behaviour to tailor bonuses, campaigns, and content that may interest you.
To operate loyalty or VIP programmes and related rewards.

2.5. Analytics and improvement of services

To analyse how you and other users interact with the Platform and improve usability, performance, and user.
To measure the effectiveness of features, campaigns, and technical.
To conduct internal testing, debugging, and system.

2.6. Legal and enforcement purposes

To respond to legal requests, regulatory inquiries, or court.
To enforce our Terms and Conditions, this Privacy Policy, and any applicable.
To protect the rights, property, and safety of Kyngs Casino, our business partners, and.

3. Lawful basis for processing (GDPR and similar frameworks)

For users in jurisdictions that apply GDPR‑style rules (such as the European Economic Area), we rely on one or more of the following lawful bases for processing your personal information:

Contractual necessity: To perform our contractual obligations to you, such as providing your account, enabling gaming, and processing payments.
Legal obligation: To comply with applicable laws, regulations, and licensing requirements related to gaming, financial transactions, and data protection.
Legitimate interests: To protect our users and our business from fraud, money‑laundering, and other abuses; to improve and secure our services; and to pursue reasonable marketing and business‑development activities.
Consent: Where expressly required by law, we will obtain your explicit consent before processing personal data for certain purposes, such as direct marketing or sharing data with certain third‑party partners.

You may withdraw consent at any time where consent is the sole legal basis for processing, though this will not affect lawfulness of processing completed before withdrawal.

4. Disclosure and sharing of your information

We do not sell your personal information. However, we may share it with certain categories of third parties in the following circumstances:

4.1. Service providers and processors

We may share your data with third‑party service providers who help us operate the Platform, process payments, or support compliance activities. These may include:

Payment processors and payment‑gateway.
Identity‑verification and KYC‑check.
Fraud‑detection and anti‑money‑laundering.
Hosting, cloud‑infrastructure, and technical‑support.
Customer‑support and helpdesk.

These partners are bound by contractual obligations to protect your data and to use it only for the purposes we specify.

4.2. Business partners and affiliates

In some cases, we may share pseudonymised or aggregated data (not directly identifying you) with business partners for marketing, analytics, or joint‑promotion purposes, subject to applicable privacy‑law requirements.

4.3. Legal and regulatory disclosure

We may disclose your personal information:

To regulatory authorities, gaming commissions, or law‑enforcement bodies as required by law or in response to a valid.
To courts or dispute‑resolution bodies when necessary to enforce our rights or defend against.
In the context of a merger, acquisition, or restructuring, where your data may be transferred to a successor entity, subject to appropriate.

4.4. International data transfers

Personal data collected through the Kyngs Casino Platform may be transferred to and processed in countries outside your jurisdiction, including jurisdictions that may not have the same level of data‑protection regulation. In such cases, we apply appropriate safeguards (such as contractual clauses and technical‑security measures) to ensure that your data is protected in line with applicable privacy laws where required.

5. Data retention and deletion

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically this includes:

Account and transactional data for the duration of your account activity plus any statutory or regulatory‑prescribed period (for example, several years for financial‑transaction records).
KYC, identity‑verification, and fraud‑related records for the period required by anti‑money‑laundering or gaming‑authority.
Backup and archived data, which may be retained for technical‑recovery and legal‑compliance.

When data is no longer needed, we will securely delete or anonymise it in accordance with applicable obligations. You may also request deletion of certain data as described below.

6. Your privacy rights

Under applicable privacy laws (including GDPR‑style frameworks and Canadian privacy legislation), you may have rights regarding your personal information. These commonly include:

Right of access: To request confirmation whether we process your data and, where applicable, to receive a copy of that data.
Right to rectification: To ask us to correct inaccurate or incomplete personal information.
Right to erasure (“right to be forgotten”): To request deletion of your data, where processing is no longer necessary or you withdraw consent.
Right to restriction: To request that we limit certain types of processing while a dispute or correction is being reviewed.
Right to data portability: To receive your data in a structured, commonly‑used, machine‑readable format, and to request that it be transmitted to another provider where technically feasible.
Right to object: To object to certain types of processing, such as direct marketing or profiling, and to lodge complaints with a supervisory authority.

To exercise your rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law, and may request verification of your identity before acting on your request.

7. Cookies, tracking technologies, and advertising

We use cookies and similar technologies to enhance functionality, personalisation, and security across the Platform. These tools may:

Store your preferences (e.g, language, theme, or device settings).
Remember your login status and cart.
Measure traffic and usage patterns for.
Deliver targeted or personalised.

You can manage your cookie preferences through your browser settings or via our cookie‑consent mechanism where available. Disabling certain cookies may affect your ability to use some features of the Platform or receive personalised content.

8. Children’s privacy

Our services are intended solely for users who are of legal age to gamble in their jurisdiction. We do not knowingly collect personal information from children or minors. If we become aware that a minor has registered or provided personal data, we may suspend or close the account and delete the information in accordance with applicable laws.

9. Security of your personal information

We implement technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These may include encryption, secure‑socket‑layer (SSL) connections, access‑control mechanisms, and regular security testing. Despite these efforts, no system can guarantee absolute security, and you are responsible for maintaining the confidentiality of your login credentials and reporting any suspected breaches to us promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Platform. We will publish the revised policy on our website and indicate the effective date. Continued use of our services after such changes will indicate your acceptance of the updated terms.

11. Contact us

If you have any questions about this Privacy Policy, your data‑related rights, or how we handle your personal information, you can contact us at [email protected]. We will make reasonable efforts to resolve your concerns and, where applicable, to comply with your requests in line with applicable privacy laws.

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